FAQs
SHIPPING + PROCESSING
How soon are orders processed?
Orders are usually processed within 3-5 business days from the time the order is placed. The order ship date does not count as a day in transit. Please note that USPS transit times are not a reflection of our production time. Due to the high volume of orders during the fall and winter season, you may experience extended processing times of up to 7-10 business days.
I never got my package!
If you provided the wrong shipping address, it's possible that you can submit a request to intercept a package via USPS.
- Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship, but it may be difficult to intercept a package that is already in transit. The customer is responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable or return to sender.
- Use this link to see if your package is eligible for an interception.
How do you determine shipping costs?
Shipping costs are determined based on the size and weight of your order. If you have any questions regarding shipping, please contact us at tiara@thevesselcompany.com.
RETURNS + EXCHANGES
At this time, we do not offer returns or exchanges. If for whatever reason you are unsatisfied, please send us a message at tiara@thevesselcompany.com and we will be happy to help you resolve the issue.
My packaged was damaged upon arrival!
We place great care in packaging our orders to our customers to ensure they arrive in useable condition, however sometimes the transit can be rough. We will replace or refund products that were damaged during shipment, if the customer can provide photographic proof of the damage and submit it to tiara@thevesselcompany.com within 72 hours of delivery.
SPECIAL REQUESTS
Does The Vessel Company do custom or bulk orders?
Yes! We provide custom orders for weddings, birthdays, gifts and events. We can even add your company logo or personalized text! Let’s work together to create something special. Email us at tiara@thevesselcompany.com with the following details to receive a quote:
- Quantity Needed
- Size + Scent
- Date of Event
- Expected Delivery Date
- Design or Personalized Text
**Pricing will be based off of the product size and quantity of your order as well as if rush delivery is needed**
Still have questions? Email us at tiara@thevesselcompany.com